12 March 2020

Dear 2020 clients,

With current concerns around coronavirus/COVID19, it is important I take everyone's health and safety very seriously, and due to the personal proximity while doing someone's makeup, I have made the following precautionary measures regarding my services and clients:

1.       If you, or anyone in your household are sick:
I request that if you or someone in your household is unwell and showing any flu like symptoms, please contact me to cancel your appointment. If you have paid a deposit I am happy to waive the cancellation policy and issue a full refund. This is to protect my own health and to reduce the chance that any virus could spread furthering the risk to others, especially those who are already immunocompromised.

2.       If you, or anyone in your household has recently been overseas to affected areas:
If you or someone in your household has been overseas to an affected area within the last 14 days, please contact me to cancel your appointment. If you have paid a deposit I am happy to waive the cancellation policy and issue a full refund.
The Australian Government has listed countries that are at higher risk, so please refer to this link for advice: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert#travellers-and-visitors

3.       Skin conditions:
If you are currently dealing with contagious skin issues such as cold sores/conjunctivitis etc please let me know before your appointment. This will help me plan any changes to your makeup application to protect you and other clients. Depending on the condition I may need to cancel your appointment, and if so a full refund of any deposit paid will be issued.

4.       Hand washing:
This should be regular practice, but here is a friendly reminder regarding hand washing. Washing your hands frequently with liquid soap and water or using alcohol-based hand rub kills viruses that may be on your hands. You should clean your hands after bathroom use, after you cough or sneeze, before you eat and when you prepare food, after you handle animals, when you care for someone unwell, after public transport/gym etc. This will reduce the chance to spread germs and any contagious virus.

5.       Safe business practice – What am I doing to protect you?
My client safety is first and foremost, therefore I practice strict hygiene measures. I thoroughly wash and sanitise my hands before touching a client’s face and at various times while applying makeup. My brushes are thoroughly disinfected with hospital grade disinfectant and then deep cleansed in between each appointment. They are also sanitised with 70% Isopropyl Alcohol. Mascara is applied with disposable mascara wands, other disposable tools are used when needed, and any cream/liquid products are decanted using a spatula.
If you are concerned at all I am happy to wear a face mask/gloves during your appointment. If this is something you would like for your appointment please contact me.

If you have any concerns or questions regarding your appointment please don’t hesitate to contact me on 0412 185 941 or email dianne.murphy@live.com

Despite this my business is fully operational, and I do look forward to seeing you for our next appointment.

Please also remember to encourage kindness, empathy and calm 🙂

Kindest Regards, Dianne Murphy
Makeup Artist & Hair Stylist
0412 185 941 – dianne.murphy@live.com
ABN: 21 323 936 502

Government information regarding coronavirus/COVID19 can be found below:
https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert#if-you-are-at-risk
 https://www.health.nsw.gov.au/environment/factsheets/Pages/beauty-treatment.aspx